Frequently Asked Questions

  • We don’t have shareholders like other insurance companies. Our policyholders are our members/shareholders, and our profits go back to our members.

  • We offer Life cover, Critical illness cover, Disability cover and Income protection cover

  • Yes, one or more of our benefits can be added on a single policy, in any combination

  • You contact your financial adviser. If you don’t have one contact us and we will put you in touch with a Financial Adviser

  • Most certainly, all our members qualify for Profit-Share based on the premiums you pay

  • A portion of your accumulated Profit-Share is accessible at any point in time, and it is this accessible portion that is paid out on the lapse or cancellation of a policy.

    If a glu life insurance policy is cancelled or lapses before the full vesting date, any rights to that policy’s inaccessible Profit-Share will be forfeited.

  • At this stage yes, however, there is no additional cost to you in using a Financial Adviser.

  • Simply contact us and we will arrange for our distribution support team to contact you

  • Our Premium on Pause option offers you a 3-month cessation of premiums when they cannot be paid for affordability reasons. Your policy remains active but, during this pause, your claims are not covered.

  • Premiums are due by the 1st day of each calendar month, for cover in that calendar month, with the collection day following your selected debit order date

  • Yes, you can log into our online portal to access all your policy information

  • This can be initiated through our online portal, or you or your loved ones can contact us for assistance.

  • No, Profit-Share is not impacted by a claim

  • Yes, we are underwritten by PPS, an established and well-funded mutual insurance company operating for over 80 years in South Africa